Course Information

Knowing how to use verbal communication, non-verbal communication with gestures, and through paper documents and the Internet is essential for administrators. In fact, the success of an administrator depends significantly on the ability to communicate ideas verbally and write in a methodical, concise and reasonable  way so as to make the message clear to superiors, subordinates, colleagues, or business partners and convince them to accept his proposals or suggestions. The course of Business Communication helps learners know and practice communication skills so that they can be confident and successful in communicating and negotiating with people, especially with business partners.

Topics (6)

In this Module, learners will familiarize themselves with the concepts, functions and principles of business communication.
Slide, Quiz
This module introduces learners to greeting etiquette and manners, such as shaking hands and making phone calls, etc.
Slide, Quiz
Upon completion of this module, learners can arrange the format of presentation and the layout of presentation slides.
Slide
This module will help learners explain the importance of effective listening skills.
Slide
Upon completion of this module, learners can write different types of business correspondence, reports, manuals.
Slide
This module introduces learners to the meaning of facial expressions and hand movements, eyes and some body language.
Slide, Quiz

Instructor

ThS. Trần Kiêm Việt Thắng

Lĩnh vực nghiên cứu: Du lịch học

Đơn vị công tác: Khoa Quản trị kinh doanh, Trường Đại học Mở TPHCM

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